Carolyn Pollack Jewelry

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Customer Service

OVERVIEW

Returns & Lifetime Warranty Policy

For 35 years we have been crafting high quality jewelry in the American Southwest. We take pride in our work and hope our jewelry brings you joy for years to come. Therefore we offer the following guarantees so you may shop with confidence.

30 Day Money Back Guarantee Returns

We want you to be delighted by your new jewelry. If for any reason you are not, return it to us within 30 days of your purchase along with a copy of your sales receipt and we’ll refund your purchase, excluding shipping. We promise a no hassle process. Simply use the return form and shipping label at the bottom of your invoice which will be included with your shipment. For details, see our Returns & Exchanges section.

Exchanges

If the jewelry you receive is damaged or defective, you can either return the merchandise for a full refund (including shipping) or we can send you a replacement piece at no extra charge. You will need to notify us of the problem and send your jewelry back along with a copy of your sales receipt within 30 days of purchase. Use the return form and shipping label at the bottom of your invoice which will be included with your shipment.

Warranty Repairs

After the first 30 days, we will repair any piece of jewelry that has our Relios hallmark for a small fee. Please send your item for repair to the address below and enclose a check for the repair fee plus $5.95 for shipping.

Relios Repair Department

6815 Academy Parkway West NE
Albuquerque, NM 87109

Repair Fees

Ring Sizing: up to 1/2 size

$7.00

Ring Sizing: 1 whole size (maximum)

$12.00

Replace Stone: if stone not included in return

$10.00

Replace Stone: if stone is still good and returned with piece

$5.00

Replace crystal on watch face

$12.00

Replaces clips, clasp or posts on earrings (per earring)

$10.00

Convert post earrings into clip earrings

$6.00

Buff & clean

$10.00

Restringing

$15.00

Shorten/lengthen link or beaded bracelet

$7.00

Shorten cuff bracelet

$8.00

Need Help?

Need help placing an order? Questions about our jewelry? Please call Relios customer service:
(800) 827-6543
Monday through Friday, 9:30am to 6:00 pm ET
customerservice@carolynpollack.com

Other Sales Inquiries

(800) 827-6543 ext. 218
customerservice@carolynpollack.com

President/Official Dealer Inquiries

(800) 827-6543 ext. 205 for Bill Pollack
b.pollack@carolynpollack.com

Meet Our Customer Service Representatives

Luis Luis (x212)
Lawrence Lawrence (x218)

We're available to help Monday through Friday 9:30 a.m. to 6:00 p.m. EST. Call us at (800) 827-6543


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