Carolyn Pollack Jewelry

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Care and Repair

Care and Repair

Please note we will only repair Relios hallmarked items.

Care Instructions:

Like all fine jewelry, the sterling silver and stone jewelry in the Relios Jewelry collection should be handled carefully. It should be stored in a plastic bag, dry and wrapped in tissue paper, when not being worn or displayed. Simply clean your sterling silver with a silver polishing cloth when necessary, but it should never be subjected to silver dips, any chemical solutions or ultrasonic clearners, as these substances can cause the stone to discolor.

No substance containing chemicals or oils (such as common household cleaners, soaps, shampoos, chlorine, etc.) should come in contact with the silver or stone, as both can be damaged by the harshness of these chemicals. It is never a good idea to wear any of your jewelry or watches in a swimming pool.

Pave care instructions:

1. Apply toothpaste to a moistened, soft-bristled toothbrush.

2. Using a gentle brushing motion, clean the pave' area carefully, avoiding the polished sections of the piece and the stone.

3. Rinse in cool water and air dry completely.

Rayon Cord care instructions:

The best method for washing the rayon cords is handwashing in Woolite or baby shampoo with cool water and hang drying.

Warranty Repairs

After the first 30 days, we will repair any piece of jewelry that has our Relios hallmark for a small fee. Please send your item for repair to the address below and enclose a check for the repair fee plus $5.95 for shipping.

Relios Repair Department

6815 Academy Parkway West NE
Albuquerque, NM 87109

Repair Fees

Ring Sizing: up to 1/2 size

$7.00

Ring Sizing: 1 whole size (maximum)

$12.00

Replace Stone: if stone not included in return

$10.00

Replace Stone: if stone is still good and returned with piece

$5.00

Replace crystal on watch face

$12.00

Replaces clips, clasp or posts on earrings (per earring)

$10.00

Convert post earrings into clip earrings

$6.00

Buff & clean

$10.00

Restringing

$15.00

Shorten/lengthen link or beaded bracelet

$7.00

Shorten cuff bracelet

$8.00


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