Bill Pollack is a high-energy leader, involved in all aspects of the company on a daily basis. He came to New Mexico in 1971 to attend the University of New Mexico, where he graduated with a degree in Psychology. In 1973, he began designing and making jewelry as an independent artisan. Two years later, he had the opportunity to purchase Carlisle Jewelry Co., a small firm, which had ridden the crest of the worldwide popularity of Native American art. Through Bill's leadership, the company has grown to become one of the major suppliers of jewelry in the southwest and throughout the country.
In January of 1994, Bill initiated a major change in the way the company would operate. It is his belief that in order for a company to be successful, all stakeholders must be satisfied: employees, customers, vendors, and shareholders. This starts by empowering the individuals within the organization. Bill personally develops and implements training programs, which focus on Team Building. Topics covered include Company Principles, Self-Accountability, Empowering Self and Others, Giving and Receiving Feedback, and Conflict Resolution. Relios' career development and performance evaluation criteria are weighed equally between technical and team building skills.
The Team is responsible for the fulfillment of their orders, from work order generation through packaging. The company provides the team with the tools to formulate their production, recruitment, training, and facility plans. The result is a higher level of participation, enthusiasm and pride in satisfying its customers.
The Relios five year strategic plan is aggressive, taking the company to a new level in many key areas. In order to achieve double digit annual growth, Bill is committed to continuous development of the company's internal and external resources, with an emphasis on systems development and training, statistical analysis, customer service and quality assurance.
Bill has personally recited, and continues to train and mentor an executive team. This new level of management consists of industry experts with the skills and desire to meet the company growth plans. Bill's reputation in the industry is a strong asset to the company. He has been successful in networking for strategic domestic and international working partnerships, and will continue to pursue these resources.
Bill's dedication to leadership through a strong set of principles and a commitment to continuous improvement is creating a foundation and culture poised for growth and success.