Care and Repair


Please note we will only repair Relios hallmarked items.

Care Instructions:

Like all fine jewelry, the sterling silver and stone jewelry in the Relios Jewelry collection should be handled carefully. It should be stored in a plastic bag, dry and wrapped in tissue paper, when not being worn or displayed. Simply clean your sterling silver with a silver polishing cloth when necessary, but it should never be subjected to silver dips, any chemical solutions or ultrasonic cleaners, as these substances can cause the stone to discolor.

No substance containing chemicals or oils (such as common household cleaners, soaps, shampoos, chlorine, etc.) should come in contact with the silver or stone, as both can be damaged by the harshness of these chemicals. It is never a good idea to wear any of your jewelry or watches in a swimming pool.

Pave care instructions:

  1. Apply toothpaste to a moistened, soft-bristled toothbrush.
  2. Using a gentle brushing motion, clean the pave' area carefully, avoiding the polished sections of the piece and the stone.
  3. Rinse in cool water and air dry completely.

Rayon Cord care instructions:

The best method for washing the rayon cords is handwashing in Woolite or baby shampoo with cool water and hang drying.

One Year Limited Warranty

Relios jewelry designs are guaranteed for one year under normal consumer use.  Original proof of purchase is required.  Alterations by a third party will void warranty.  The warranty does not apply to damage caused by accident, abuse, or misuse.  Immersing your jewelry in chlorine (swimming), silver dips, chemical solutions, or ultrasonic cleaners will void warranty as it will alter the finish and cause damage to the gemstones. 

After one year Relios offers repair services for a small fee.  For additional information please visit our “Care and Repair” section on our website www.CarolynPollack.com or contact us via e-mail at customerservice@carolynpollack.com or by phone at 1-800-827-6543.  Customer is responsible for return shipping costs.

Relios Repair Department

6815 Academy Parkway West NE
Albuquerque, NM 87109

Repair Fees

Note: The below repairs are NOT covered under the one year warranty.

Ring Sizing: up to 1/2 size $14.00
Ring Sizing: 1 whole size (maximum) $24.00
Buff & clean $15.00
Shorten/lengthen link or beaded bracelet $14.00
Shorten/lengthen beaded necklace $24.00

Note: The below repairs are covered under the one year warranty.

Replace Stone: if stone not included in return $20.00
Replace Stone: if stone is still good and returned with piece $10.00
Replace crystal on watch face $24.00
Replaces clips, clasp or posts on earrings (per earring) $20.00
Restringing $30.00
Adjust or Repair Hinged Bails $10.00