OVERVIEW

For 40 years we have been crafting high quality jewelry in the American Southwest. We take pride in our work and hope our jewelry brings you joy for years to come. Therefore we offer the following guarantees so you may shop with confidence.

30-Day Money Back Guarantee Returns

We want you to be delighted by your new jewelry. If for any reason you are not, return it to us within 30 days of your purchase along with a copy of your sales receiptand well refund your purchase, excluding shipping. We promise a no hassle process. Simply use the return form and shipping label at the bottom of your invoice which will be included with your shipment. For details, see our Returns & Exchanges section.

Exchanges

If the jewelry you receive is damaged or defective, you can either return the merchandise for a full refund (including shipping) or we can send you a replacement piece at no extra charge. You will need to notify us of the problem and send your jewelry back along with a copy of your sales receipt within 30 days of purchase. Use the return form and shipping label at the bottom of your invoice which will be included with your shipment.

One Year Limited Warranty

Relios jewelry designs are guaranteed for one year under normal consumer use.  Original proof of purchase is required.  Alterations by a third party will void warranty.  The warranty does not apply to damage caused by accident, abuse, or misuse.  Immersing your jewelry in chlorine (swimming), silver dips, chemical solutions, or ultrasonic cleaners will void warranty as it will alter the finish and cause damage to the gemstones. 

After one year Relios offers repair services for a small fee.  For additional information please visit our “Care and Repair” section on our website www.CarolynPollack.com or contact us via e-mail at customerservice@carolynpollack.com or by phone at 1-800-827-6543.  Customer is responsible for return shipping costs.

Repairs

After the one year warranty, we will repair any piece of jewelry that has our Relios hallmark for a small fee. Please send your item for repair to the address below and enclose a check for the repair fee plus $5.95 for shipping. If sending multiple items, pricing below is per item.

Relios Repair Department

6815 Academy Parkway West NE
Albuquerque, NM 87109

Repair Fees

Note: The below repairs are NOT covered under the one year warranty.

Ring Sizing: up to 1/2 size $14.00
Ring Sizing: 1 whole size (maximum) $24.00
Buff & clean $15.00
Shorten/lengthen link or beaded bracelet $14.00
Shorten/lengthen beaded necklace $24.00

Note: The below repairs are covered under the one year warranty.

Replace Stone: if stone not included in return $20.00
Replace Stone: if stone is still good and returned with piece $10.00
Replace crystal on watch face $24.00
Replaces clips, clasp or posts on earrings (per earring) $20.00
Restringing $30.00
Adjust or Repair Hinged Bails $10.00

Need help placing an order? Questions about our jewelry? Please call Relios customer service:
(800) 827-6543
Monday through Friday, 9:30am to 6:00 pm ET
customerservice@carolynpollack.com

Other Sales Inquiries

(800) 827-6543 ext. 218
customerservice@carolynpollack.com

President/Official Dealer Inquiries

(800) 827-6543 ext. 205 for Bill Pollack
b.pollack@carolynpollack.com

Meet Our Customer Service Representatives

Lawrence(x218)

Lisa (x207)

Luis (x212)

We are available to help Monday through Friday 9:30 a.m. to 7:00 p.m. EST.

Call us:

(800) 827-6543